Frequently Asked
Answers before you ask
What areas do you serve in Greater Sacramento?
We serve all of Sacramento County and Placer County, including Sacramento, Arden Arcade, Roseville, Rocklin, Elk Grove, Folsom, Fair Oaks, Orangevale, Granite Bay, Carmichael, Rancho Cordova, Antelope and Citrus Heights.
How do I get a quote?
The fastest way is our online estimator — it takes under two minutes. You can also call +1 (279) 977-3478 for a personal quote.
Are your cleaners licensed and insured?
Yes. Red Broom Services carries a full business license, $2M general liability insurance and workers' compensation for every team member.
Do you background-check your team?
Every cleaner passes a full criminal background check and in-person interview before entering a client's home.
Do you bring your own supplies?
Yes. We arrive with premium, professional-grade equipment and supplies. Eco-friendly products are always available on request.
Do I need to be home?
No. Most clients provide a door code, lockbox or key. We are fully insured for entry and departure.
What is your satisfaction guarantee?
If anything is not perfect within 24 hours of your cleaning, we return and re-clean it at no additional cost.
How is pricing calculated?
Pricing is based on home size, condition and type of cleaning. Recurring clients save 10–20% off standard rates.
Can I book a same-day cleaning?
Same-day service is often available for standard and Airbnb turnover cleanings — call us for real-time availability.
Do you offer eco-friendly cleaning?
Yes. All of our recurring plans include an eco-friendly product option at no extra charge.
Are you pet-friendly?
Absolutely. We use pet-safe products and our teams love meeting the fur family.
Do you clean short-term rentals like Airbnb?
Yes — same-day turnovers with photo reports, restock and 5-star hotel standards.
What is the difference between standard and deep cleaning?
Standard cleanings maintain a home; deep cleanings tackle baseboards, grout, appliance interiors and every detail that build up over time.
How long does a cleaning take?
Standard cleanings run 2–4 hours; deep cleans and move-out cleans run 4–8 hours depending on home size.
What if I need to reschedule?
No problem. Reschedule up to 24 hours before your visit at no charge.
Can I trust the same cleaner will return?
Recurring clients keep the same lead cleaner every visit whenever possible.
Do you offer commercial cleaning?
Yes. Offices, medical, retail and post-construction cleaning with flat monthly pricing.
Do you accept credit cards?
We accept all major credit cards, ACH and digital wallets.
Do you clean windows?
Interior windows are included in deep cleans. Full window service is available as an add-on.
How do I tip my cleaner?
Tips are appreciated but never expected. Add a tip in our client portal or leave cash on the counter.
Do you charge extra for weekends?
Standard cleanings on Saturdays are the same price. Sunday service is by appointment.
How do I cancel a recurring plan?
Cancel anytime with no fees. No contracts, ever.